All products sold by www.portronics.com are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition. All products are protected under 7 Days product repair/replacement (no refund) policy in case the product has a manufacturing defect and only if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Please contact Customer Service at 18001034241 between 10 am- 6 pm from Mon-Sat.
Refund of a product is allowed only under the following circumstances:
If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days.
We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days.
A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.