Product Return policy: All products sold by www.portronics.com are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition. All products are protected under 7 Days product repair/replacement (no refund) policy in case the product has a manufacturing defect and only if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Please contact Customer Service at 18001034241 between 10 am- 6 pm from Mon-Sat.